Boeing has announced its vindication over the pesky software problem that has caused its planes to occasionally drop out of the sky.
Dennis Muilenberg, CEO of Boeing:
“We’ve updated the flight crew handbooks. White knuckled pilots can now place a call directly to our call center in Mumbai, India. We’ve been assured that wait times will not exceed five minutes, and if necessary, the pilots may ask to speak to a supervisor.”
Transcript of recent call made by a pilot of a 737 Max 8:
“This is Joe, how may I be of help to you today?”
Pilot: “The plane is out of control! It keeps dipping the nose toward the ground no matter how hard I pull back on the controls!”
Joe: “I am pleased to be helping you with your problem. I am hearing you say that you have a dripping nose?”
Pilot: “…. losing altitude …. speed increasing …..yoke is shaking …..
Joe: “Ah! I see that your airplane has the newest MCAS software. Is this what you are calling about today, sir?”
Pilot: “….. now below 5,000 feet….. controls unresponsive….”
Joe: “Have you tried rebooting the computer, sir? I will talk you through the procedure. Hello? Hello?”